Find answers to the most common questions about our products, export process, MOQ, shipping, and payment terms. If you need further assistance, feel free to contact our team directly.
We support several Incoterms based on buyer requirements:
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FOB (Port of Indonesia)
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CIF (Cost, Insurance, Freight)
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CNF/CFR
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EXW (for local pickup)
We typically ship via:
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Port of Surabaya (Tanjung Perak)
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Port of Semarang (Tanjung Emas)
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Port of Jakarta (Tanjung Priok)
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Others upon request
We accept:
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Telegraphic Transfer (TT)
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Down payment + balance before loading
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Letter of Credit (L/C) for qualified buyers
Payment terms may be adjusted for long-term partnerships.
Lead time varies by product:
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1–3 days for ready stock items
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7–14 days for processed goods (charcoal, briquettes, fiber, peat)
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12–20 days for large volume orders
Shipping duration depends on the destination country.
Yes.
We offer:
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Custom carton printing
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Custom bag printing (PP, PE, kraft)
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Private label for briquettes and coconut-based products
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Bulk packaging (25 kg bags, 50 kg bags, jumbo bags)
All products undergo:
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Moisture testing
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Ash and fixed carbon testing (for charcoal)
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Cleanliness & impurity checks
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Size & grading selection
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Visual QC before loading
Buyers may request independent inspection (SGS, Veritas, Intertek).
You can contact us through:
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WhatsApp: +62812-3334-65057
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Email: cs@sancakaindonesia.com
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Or via our Contact Form on the website
Send us your product requirements, quantity, destination port, and preferred Incoterms—we will send you a quotation promptly.
