Find answers to the most common questions about our products, export process, MOQ, shipping, and payment terms. If you need further assistance, feel free to contact our team directly.

We supply a wide range of Indonesian natural commodities including coconut-based products (coconut shell charcoal, briquettes, raw coconut shell, copra, coconut fiber, coconut peat, coconut oil) and selected agro products such as palm sugar, broomsticks, banana leaf, cloves, and more.
Our standard MOQ is 1 metric ton (1 MT) for most products. Some items allow higher or lower MOQ depending on product type and packaging.

We support several Incoterms based on buyer requirements:

  • FOB (Port of Indonesia)

  • CIF (Cost, Insurance, Freight)

  • CNF/CFR

  • EXW (for local pickup)

We typically ship via:

  • Port of Surabaya (Tanjung Perak)

  • Port of Semarang (Tanjung Emas)

  • Port of Jakarta (Tanjung Priok)

  • Others upon request

We accept:

  • Telegraphic Transfer (TT)

  • Down payment + balance before loading

  • Letter of Credit (L/C) for qualified buyers
    Payment terms may be adjusted for long-term partnerships.

Yes, samples are available for most products. Buyers cover shipping costs, while sample product is usually provided free of charge or at minimal cost depending on the commodity.

Lead time varies by product:

  • 1–3 days for ready stock items

  • 7–14 days for processed goods (charcoal, briquettes, fiber, peat)

  • 12–20 days for large volume orders
    Shipping duration depends on the destination country.

Yes.
We offer:

  • Custom carton printing

  • Custom bag printing (PP, PE, kraft)

  • Private label for briquettes and coconut-based products

  • Bulk packaging (25 kg bags, 50 kg bags, jumbo bags)

All products undergo:

  • Moisture testing

  • Ash and fixed carbon testing (for charcoal)

  • Cleanliness & impurity checks

  • Size & grading selection

  • Visual QC before loading
    Buyers may request independent inspection (SGS, Veritas, Intertek).

You can contact us through:

  • WhatsApp: +62812-3334-65057

  • Email: cs@sancakaindonesia.com

  • Or via our Contact Form on the website
    Send us your product requirements, quantity, destination port, and preferred Incoterms—we will send you a quotation promptly.