Privacy Policy — Sancaka Indonesia

Last updated: [November 29th 2025]

At Sancaka Indonesia, we are committed to protecting the privacy and personal information of our visitors, customers, and business partners. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us through our website sancakaindonesia.com and other communication channels.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information (provided voluntarily)

When you fill out a contact form, request a quotation, or communicate with us, we may collect:

  • Full name
  • Email address
  • Phone number / WhatsApp number
  • Company name
  • Country
  • Any message or inquiry you submit

1.2 Technical Information (collected automatically)

Like most websites, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited on our website
  • Time spent on pages
  • Referring URL

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To respond to inquiries and provide quotations
  • To process purchase requests or business communication
  • To improve our website and services
  • To maintain customer support and follow-up
  • To comply with legal or regulatory obligations
  • To prevent spam, fraud, or misuse of the website

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share your information only in the following situations:

  • Service providers: Delivery companies, logistics agents, inspection agencies (SGS/Intertek), or IT tools used to support our operations.
  • Legal compliance: When required by law, regulation, or government request.
  • Business communication: With your permission during the order or quotation process.

All third parties are required to maintain confidentiality and comply with data protection practices.

4. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve user experience
  • Analyze website traffic
  • Remember user preferences

You can disable cookies in your browser settings, but some parts of the website may not function properly without them.

5. Data Protection and Security

We take reasonable technical and organizational measures to protect your data from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration

However, no online transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access the personal data we hold
  • Request correction or deletion
  • Request restriction of use
  • Object to certain processing
  • Withdraw consent at any time
  • Request data export (data portability)

To exercise these rights, please contact us using the information below.

7. External Links

Our website may contain links to third-party sites.
We are not responsible for the privacy policies or content of those websites. We encourage users to read the privacy policies of external sites they visit.

8. Contact Us

If you have questions about this Privacy Policy, or wish to update or request deletion of your data, please contact us:

Sancaka Indonesia
📍 Kediri, East Java, Indonesia
💬 WhatsApp: +62812-3334-65057
📧 Email: cs@sancakaindonesia.com
🕒 Mon–Sat, 09:00–18:00 (WIB)

9. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this page with the revised date.